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Newsletter Oct.3

10/3/2024 @ 11:52am

Kitlinx Newsletter - Oct.3, 2024

Dear <name>, Thank you for shopping at Kitlinx, llc!

 

Customer's Feedback

"received item quickly and in great shape, no hassles dealing with Kitlinx to get early delivery of this kit in the US, pity Airfix in the US don't support releases in US at the same time as the UK, so possibly paying a bit more, but glad I can get the kit earlier and easily via Kitlinx"

David, from Chesterfield, MO

 

"Order was an "administrative" order, all various paints/washes/accessories, etc., no kits. Approx. 10 items, so kinda "big" order. The day after I placed order, I called your customer support, to see if I could add one more item to my "existing/not shipped" order. Your staff not only took my call, and added the item, but pointed out that I could do the same task myself, by clicking on "Add to my order" link on the order form. Then, the next day, your warehouse/shipping staff took the time to call me, to point out that though this extra item was "in your system", and could be ordered, it would add a considerable number of days to the shipping process, if I wanted everything shipped "in one box." I'd like to say that your staff taking the time to contact a run-of-the-mill customer such as myself, to make sure it was "ok" about the delay in shipping due to my added item, is HUGE! Thank you shipping/warehouse staff.  My order arrived in great shape, box size very appropriate to fit all 10 or 11 items, all very well packaged/protected. Have to add, of the 4 or 5 hobby web sites I've been using over past few years, you guys at Kitlinx are, due to your performance/reasonable prices, my "go to" site. Thanks"

Michael, from Bigfork, MT

 

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1/48 - Tamiya Models - TAM61127 - F-35C Lightning II Fighter

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Customer Support

  • Phone Number 801-597-9095

  • Email: Support@kitlinx.com

  • Hours Monday-Friday 9am-5pm 

Our Mailing Address:

Kitlinx LLC

197 W. Cottage Ave.

Sandy UT 84070

 

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